What Should I Do If the Alarm Is Misreported? If a false alarm is generated, you can submit feedback directly within the video to help improve detection accuracy. Steps Use the Video Feedback feature to report incorrect alarms. Open the...
What Should I Do If Network Connection Fails? If the network connection fails, you can try restarting the device and checking the following settings. Quick Fix Restart the router and replug the camera power supply, then try connecting again. Troubleshooting...
Camera Troubleshooting Guide Cannot receive sound waves during the network configuration Confirm whether you hear the prompt that the sound wave is received and whether the camera status light is flashing green. Confirm whether the "Set" button is pressed after...
What Should I Do if My Mobile Phone Can't Receive a Message Reminder? Please specify whether you are not receiving "Ring Notifications" or "Event Notifications". 1. The Ringing Notification Cannot Be Received Please make sure the notification is turned on:...
Cannot Receive Sound Waves During Network Configuration? If the camera cannot receive sound waves during setup, please follow the troubleshooting steps below. Basic Checks Ensure the camera is in the correct setup state and ready to receive sound waves. Confirm...
Cannot Bind the Camera? If you are unable to bind the camera, please follow the troubleshooting steps below: Most binding issues are related to network configuration or device setup conditions. Basic Device Check Check if the indicator light flashes green...
Cannot Bind the Camera? If you are unable to bind the camera, please follow the troubleshooting steps below: Most binding issues are related to network configuration or device setup conditions. Basic Device Check Check if the indicator light flashes green...
Cannot Bind the Camera? If you are unable to bind the camera, please follow the troubleshooting steps below: Most binding issues are related to network configuration or device setup conditions. Basic Device Check Check if the indicator light flashes green...
No Event Records or Videos in the Events Page? If no events or videos are displayed, please check the following: Ensure the device is online and recording is enabled. What Should I Do If My Phone Cannot Receive Notifications? First,...