What Should I Do If the Alarm Is Misreported?

If a false alarm is generated, you can submit feedback directly within the video to help improve detection accuracy.

Steps

• Open the video where the misreported alarm occurred
• Tap Video Feedback
• Follow the on-screen instructions to submit your feedback

Reference

What Should I Do If the Device Is Unusable After a Firmware Upgrade Failure?

Do not power off the device during a firmware upgrade. If the device becomes unusable due to an unexpected power failure, you can restore it by manually programming the firmware.

Preparation

• Insert the TF card into a card reader and check that its file system is FAT32
• Prepare the correct firmware version and copy it to the root directory of the TF card

Steps

• Insert the TF card into the Botslab Indoor Cam 2 Pro
• Disconnect the power supply of the device
• Press and hold the Set button (or use an ejection pin for the reset hole)
• While holding the button, reconnect the power supply
• Wait for about 10 seconds, then release the button
• Wait for about 1 minute until the indicator turns steady blue or blinks green

Reminder

What Should I Do If Network Connection Fails?

Restart the router and reconnect the camera by replugging the power supply. If the issue persists, follow the steps below.

Checks Before Reconnecting

• Ensure the mobile phone, camera, and router are in the same room, with a distance of less than 2 meters
• Check whether the network is available and the Wi-Fi password is correct
• Ensure the router has not enabled restrictions such as MAC filtering, blacklist/whitelist, or anti-Wi-Fi squatter functions
• Note: The camera does not support networks that require authentication

Sound Wave Connection Tips

• Turn up the volume of the mobile phone
• Keep the phone close to the camera during connection

Alternative Method