Troubleshooting

Botslab Indoor Camera C224: AI Alarm Feedback, Network Setup & Firmware Recovery

Botslab Indoor Camera C224: AI Alarm Feedback, Network Setup & Firmware Recovery

What should I do if the alarm is misreported? To improve the accuracy of our AI detection, we encourage users to report any false alarms. Our technical team will analyze the video to optimize the algorithm for your environment. How...

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Botslab Indoor Camera C211: Network Setup, Firmware Recovery & Playback Guide

Botslab Indoor Camera C211: Network Setup, Firmware Recovery & Playback Guide

Camera Troubleshooting Guide Cannot receive sound waves during the network configuration Confirm whether you hear the prompt that the sound wave is received and whether the camera status light is flashing green. Confirm whether the "Set" button is pressed after...

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Botslab Video Doorbell R811: Notification Setup, Networking Options & Recording Guide

Botslab Video Doorbell R811: Notification Setup, Networking Options & Recording Guide

What should I do if my mobile phone can't receive a message reminder? Please specify whether you are not receiving "Ring Notifications" or "Event Notifications". 1. The ringing notification cannot be received Check App Settings: Go to Botslab App >...

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Botslab Indoor Camera C213: Network Setup, Notifications & Firmware Recovery Guide

Botslab Indoor Camera C213: Network Setup, Notifications & Firmware Recovery Guide

Cannot Receive Sound Waves During Network Configuration? If the camera cannot receive sound waves during setup, please follow the troubleshooting steps below. Basic Checks Ensure the camera is in the correct setup state and ready to receive sound waves. Confirm...

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Botslab Outdoor Camera W302: Firmware Updates, Family Sharing & Notification Guide

Botslab Outdoor Camera W302: Firmware Updates, Family Sharing & Notification Guide

Firmware Upgrade Issues If you encounter issues during firmware upgrading, please refer to the common scenarios and solutions below. Most upgrade issues are temporary and can be resolved by waiting, retrying, or checking the network connection. Upgrade Stuck at 99%...

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