What Should You Do If the W313 Camera Shows “Already Bound”?
If your W313 camera displays that it has already been bound, it means the device is currently linked to an existing account.
A single device can only be bound to one account at a time.
If You Have Bound the Device Before
- Please log in using the original account that was used to bind the device
If You Have NOT Bound the Device
- The device may have been previously linked by another account
- Please contact customer support for assistance: zh-service@360.cn
Sharing the Device with Family
- Family members do not need to bind the device separately
- You can share access via: Settings → Device Sharing
How Can I Purchase Cloud Recording Service?
You can purchase a cloud recording subscription directly from the device settings in the app.
Cloud recording allows you to store and access video footage securely in the cloud.
Purchase Steps
- Step 1: Go to Settings on the device page
- Step 2: Select Cloud Recording Settings
- Step 3: Choose and purchase your preferred package from the Cloud Recording Mall
What Cloud Recording Services Are Available for the W313 Camera?
The W313 camera offers both free trial storage and paid cloud recording services to meet different monitoring needs.
You can start with a free trial and upgrade to a paid plan at any time for extended storage and features.
Free Trial Service
- After initial device binding, you can claim a 2-day rolling video storage with a 1-year trial period
- The trial must be manually claimed to take effect
- If not claimed, the service will remain inactive and must be activated from the cloud recording page
Paid Cloud Recording Plans
- Available for purchase in the Cloud Recording Mall
- Multiple plans are offered to suit different storage and monitoring requirements
Service Extension Policy
- If you purchase a cloud recording plan during the free trial period, your remaining trial time will not be lost
- The unused trial period will be automatically extended after your paid plan expires
- Example: If you use 6 months of the trial and then purchase a plan, you will still have the remaining 6 months of free trial after the paid service ends
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Troubleshooting for W313
Troubleshooting for W313