Botslab Return and Refund Policy

1. Warranty Period

We offer a 1-year limited warranty on all new products and a 1-year warranty on certified refurbished products. Register your device within the warranty period to get an extra 6 months coverage.

The warranty period begins on the date of purchase. Replacement products are covered for the remainder of the original warranty or 90 days, whichever is longer.

This warranty applies only to products purchased through authorized channels. For third-party purchases, contact the seller directly.

2. Warranty Exclusions

• Damage from misuse, alteration, abuse, or disassembly.
• Damage from improper handling, installation, power outages, or accidents.
• Damage from non-branded batteries.
• Damage due to extreme temperatures, weather, natural disasters, or force majeure.
• Products that have been painted or tampered with.
• Products purchased from unauthorized channels or lost/stolen products.

3. Refunds and Replacements

3.1 Refunds: Requests must be initiated within 30 days. Only purchases from our official store are eligible. Return shipping costs depend on the reason for return.

• Refunds are processed after inspection. Refurbished products are not eligible.

3.2 Replacements: Malfunctioning products within warranty may be returned for replacement. Replacement model and shipping costs depend on timing and reason.

4. Return Process

• Submit a warranty request and provide purchase proof.
• Follow instructions from our support team for shipping.
• Refunds or replacements are processed after inspection.

5. Disclaimer

• We do not cover third-party fees, taxes, or handling charges.
• Not responsible for incidental, indirect, or consequential damages.
• Unauthorized returns may incur additional charges.
• Policy governed by laws of the country of purchase.