What Should You Do If the W312 Camera Shows “Already Bound”?
If your W312 camera displays that it has already been bound, it means the device is currently linked to an existing account.
A single device can only be bound to one account at a time.
If You Have Bound the Device Before
- Please log in using the original account that was used to bind the device
If You Have NOT Bound the Device
- The device may have been previously linked by another account
- Please contact customer support for assistance: zh-service@360.cn
Sharing the Device with Family
- Family members do not need to bind the device separately
- You can share access via: Settings → Device Sharing
How Can I Purchase Cloud Recording Service?
You can purchase a cloud recording subscription directly from the device settings in the app.
Cloud recording allows you to store and access video footage securely in the cloud.
Purchase Steps
- Step 1: Go to Settings on the device page
- Step 2: Select Cloud Recording Settings
- Step 3: Choose and purchase your preferred package from the Cloud Recording Mall
What Outdoor AI Features Does the W312 Camera Support?
The W312 camera is equipped with intelligent outdoor AI features to help you monitor and protect your surroundings more effectively.
It supports three vehicle-focused AI capabilities designed for outdoor security scenarios.
Supported AI Features
- Vehicle Recognition — Detects and identifies vehicles in the monitoring area
- Illegal Parking Detection — Monitors and alerts when a vehicle is parked in restricted areas
- Vehicle Protection — Provides alerts and protection for vehicles within the surveillance range
Why It Matters
- Enhances outdoor security with intelligent vehicle monitoring
- Reduces false alerts by focusing on specific vehicle-related scenarios
- Helps you respond quickly to unusual or suspicious activity
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