Cannot Receive Sound Waves During Network Configuration?

If the camera cannot receive sound waves during setup, please follow the troubleshooting steps below.

Basic Checks

Ensure the camera is in the correct setup state and ready to receive sound waves.

Confirm whether you hear the prompt indicating the sound wave is received
Check whether the camera status light is flashing green
Confirm that the Set button has been pressed after powering on

Wi-Fi Requirements

Ensure the Wi-Fi is 2.4 GHz
Verify that the Wi-Fi name and password are correct
Confirm the network is connected to the Internet
Disable router restrictions such as anti-Wi-Fi squatting features

Retry the Setup

Press the Set button and resend the sound wave several times
Restart both the router and the camera, then try again
Connect to a 2.4 GHz mobile hotspot and retry the setup

Still Not Working?

If the issue persists, please contact support for further assistance.

Submit feedback through the app
Or contact via email: zh-service@360.cn

Cannot Bind the Camera?

If you are unable to bind the camera during setup, please follow the troubleshooting steps below.

Device Status Check

Make sure the camera is in pairing mode before configuration.

Check whether the indicator light flashes green after powering on
Confirm whether there is a "beep" sound when long pressing the Settings button

Wi-Fi Settings

Verify that the Wi-Fi account and password are correct
Avoid special characters in the Wi-Fi name and password; use simple English letters and numbers
Check whether the router has enabled anti-Wi-Fi squatting or similar restrictions

Connection Optimization

Try using another Wi-Fi network or connect via a mobile hotspot
Restart the router and reconnect the device

Sound Wave Configuration

Keep your phone close to the camera
Turn up the phone volume
Ensure the surrounding environment is quiet for better sound wave reception

Alternative Method

Try AP network configuration from the upper right corner of the page

Still Not Working?

If the issue persists, upload logs or contact support for further assistance.

Tap "Upload Log" on the page to submit device logs
Submit feedback through the app
Or contact via email: zh-service@360.cn

Cannot Receive Notifications on Your Phone?

If you are not receiving notifications on your phone, please check the following settings.

App Settings

Make sure key detection features and notifications are enabled.

Go to Settings and confirm that Human Detection and Abnormal Noise Detection are enabled
Enable Notifications to receive alerts for all events

System Permissions

Check whether system notification permissions are enabled for the app
Ensure the app is allowed to run in the background
For Huawei and some Android devices, enable Floating Window permission

The Device Cannot Be Used After a Power Failure During Firmware Upgrade

Do not power off the camera during a firmware upgrade. If the device becomes unusable due to an unexpected power failure, you can recover it using a TF card.

Preparation

Only TF cards in FAT32 format support firmware recovery.

Insert the TF card into a card reader and check that its file system is FAT32
Copy the required firmware package to the root directory of the TF card

Recovery Steps

Insert the TF card into the camera
Power off the camera
Press and hold the configuration hole using a pin
While holding, power on the camera
Wait for about 10 seconds, then release the pin
Wait for about 1 minute until the indicator turns steady blue or flashes green