What Should You Do If Network Configuration Failed?
Step 1: Check if the Real-time Video Has Been Viewed
- If the video has been viewed: The network configuration is successful. Please check the data usage status, unplug and plug in the camera’s power, and configure the network again. If it still doesn’t work, proceed to step 3.
- If the real-time video has not been viewed: The network configuration has failed. Proceed to step 2.
Step 2: View the Current Device’s SIM Card Data Management Page
- Check the start and end dates of the current plan. When binding and activating, the accompanying card will have a free trial data usage of 100MB, valid for seven days from activation.
- Confirm if the SIM card data has expired or if there is insufficient data. If using a Links field SIM card, go to the device list page and enter the Data Recharge page to check.
- If you have any questions with using Links field SIM card, please contact support@linksfield.net.
- If using another SIM card, please contact the corresponding service provider to confirm if the data has been used up.
Step 3: Confirm Correct Steps Were Followed
- Long press the camera’s SET button to ensure that a beep is heard, then click “Next” to configure the network.
- Ensure the camera is powered on and check if the camera indicator light is on.
- Ensure that the camera is installed in a relatively open location, avoiding any large metal obstructions.
Note: If the above steps still do not work, please submit feedback, upload logs, and contact after-sales support at service@botslab.com.
If you need further assistance, please reach out to our support team at service@botslab.com.
What Should You Do If the Night Vision Switch Detects Abnormalities?
Step 1: Check the Mode Settings
- If the device is set to Auto Infrared Night Vision mode, the camera will automatically switch to infrared night vision mode during nights without light or during poorly lit daytime, resulting in a black and white image.
Step 2: Check for Abnormalities in Daylight
- If the camera image is still black and white during strong daylight, there may be an issue with the night vision switch. To resolve this, try turning off the Infrared Night Vision mode for the camera image and observe whether the image returns to normal.
Step 3: Delayed Color Switching
- If the device is using Intelligent True Color Night Vision mode or Auto Infrared Night Vision, there may be a delay in switching from black and white to color when daylight returns. This is a normal phenomenon.
Note: If the issue persists after following these steps, it may be helpful to contact customer support for further assistance.
If you need further assistance, please reach out to our support team at service@botslab.com.
What Should You Do if the Real-Time Video Fails to Start?
Step 1: Check Device Connectivity
- Ensure that the device is connected to the internet and check if the indicator light is showing the correct status:
- Solid Blue: The device is in normal working condition.
- Flashing Green: The device is not connected to the network. You can go to the App - Settings - select re-networking, and check if the real-time video can be viewed.
Step 2: Check Device Signal Strength
- Ensure that the device signal strength is greater than 50%. A weak signal can prevent real-time video from starting.
Step 3: Reconfigure Network
- If the issue persists, try re-networking the device and reconnecting to a different Wi-Fi network to rule out any network-related issues.
Note: If the problem persists after following the above steps, please submit feedback, upload logs, and provide the time when the issue occurred to our after-sales support team.
If you need further assistance, please reach out to our support team at service@botslab.com.
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